Fast-moving software development. International adoption of your product. Smaller travel budgets. There are many reasons why we are driven to first try, and then rely on, technology to help us connect with users. Insights How do we manage the challenges with remote sessions while maintaining the level of quality we need to answer our research questions? This article describes the benefits and primary challenges with remote research and proposes methods to support strong research. Remote research and testing have many benefits, both to participants and to the study facilitators. The most obvious benefits are logistical. The participants do…
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