ACM Interactions

Authors:
Arnie Lund

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"However beautiful the strategy, you should occasionally look at the results."—Winston Churchill The Microsoft IT organization—including the division I'm in—creates the tool employees use to develop Microsoft's products, websites providing the connection between Microsoft and its partners, and solutions that support customers' needs when they use the products from Microsoft and its partners. It has approximately 6,000 full-time employees and a similar number of contractors and vendors. Even more than other parts of Microsoft, IT has an engineering culture where the primary goal is to ship bug-free code on time and on budget, and to do it in a…

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