Authors:
Marisa Campbell
Designers and strategists in the telecoms business have idealized a mobile worker who is always "connected" and available for communication at any time. This aspiration has both driven and been driven by the design of communications software, hardware, systems architectures and network protocols. What is missing is a true understanding of the nature of mobile work; indeed, recent problems associated with the use of WAP may be explained by the designers' lack of understanding of the needs of mobile users. We do not criticize the utility of these devices, for they clearly offer the mobile worker increased informational access…
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