The starting trajectory of the next millennium can be characterized largely by the progress of computing and communications technology. Cheaper and faster processors, storage, and networks combined with better user interfaces, have now spawned the incredible growth of the Internet and related services. Too often, however, system complexity, incompatible software versions and file formats, confusing interfaces, and inadequate attention to diverse users lead to confusion, frustration, and failure.
Dr. Ben Shneiderman is the Founding Chair of the Conference on Universal Usability and the author of numerous articles and books on software usability. He recently received the ACM Computer Human Interaction Lifetime Achievement Award.
Designing a Universal Keyboard Using Chord Gloves
Seongil Lee, Sang Hyuk Hong, Jae Wook Jeon
The chord gloves developed in the authors' study are expected to be used with common computing devices such as PCs and PDAs, and can replace the Braille-based note-takers with less expensive computing devices for blind users.
Towards the Creation of Accessibility Agents for Nonvisual Navigation of the Web (A Progress Report)
K. Kottapally, C. Ngo, R. Reddy, E. Pontelli, T.C. Son, D. Gillan
In this paper, the authors highlight the main research directions for the development of new tools to improve Web accessibility for users with visual disabilities. The overall principle behind their effort is to create intelligent software agents used to assist visually impaired individuals.
Applying Heuristics to Perform a Rigorous Accessibility Inspection in a Commercial Context
Claire Paddison, Paul Englefield
Studies have confirmed that heuristics should not replace knowledge; therefore it is essential that evaluator's be given accessibility education before completing a heuristic evaluation using the accessibility heuristics.
Making Chalk and Talk Accessible
Steve Bennett, Jill Hewitt, David Kraithman, Carol Britton
This paper investigates the development of an authoring package designed to mimic traditional "chalk and talk" delivery of content in education. It emphasizes the twin goals of making the output more accessible and also making the package usable by academic staff without requiring extensive training.
Helping to Avoid e-Discrimination in UK Tertiary Education
David Sloan, Lawrie Phipps
This paper discusses UK e-learning and disability agenda, and how it is affected by social inclusion and government initiative and legislation. The important role of the TechDis service is also discussed, and how it is helping the tertiary education community in the UK.
Community Portals through Communitization
Vanessa Donnelly and Roland Merrick
This paper suggests a mechanism to support the delivery of government information and services through multiple providers of which the originating government version is only one. The principle behind "Communitization" is to enable an interface to be adapted to suit the wants and needs of a community.
SPAM on the Menu: The Practical Use of Remote Messaging in Community Care
Keith Cheverst, Karen Clarke, Dan Fitton, Mark Rouncefield, Andy Crabtree, Terry Hemmings
This paper presents some early design work of the "Digital Care" project, developing technologies to assist care in the community for user groups with different support needs. The focus is on developing a SMS Public Asynchronous Messenger system for SMS messaging.
Design Studies for a Financial Management System for Micro-credit Groups in Rural India
Tapan Parikh, Kaushik Ghosh, Apala Chavan, Puneet Syal and Sarit Arora
In this paper the authors describe the design process, results, and observations obtained in designing a user interface for managing community-based financial institutions in rural India. They present detailed observations from field visits and the resulting evolution in their design vision.
Understanding Patients: Participatory Approaches for the User Evaluation of Vital Data Presentation
Karl A. Stroetmann, Michael Pieper, Veli N. Stroetmann
The objective of the authors' research was to undertake first steps to analyze patient access to their electronic health records as a crucial universal access issue. The paper outlines a reference scenario and reports about universal access design issues from a patient perspective.
Involving Young Girls in Product Concept Design
Minna Isomursu, Pekka Isomursu, and Kaisa Still
In this paper, the authors describe a method for involving pre-teen and teen girls in a concept design process. With this target group the authors experienced serious challenges in applying traditional participatory design methods. As a solution, they adopted a Web-based storytelling environment.
Insights from the Aphasia Project: Designing Technology For and With People who have Aphasia
Joanna McGrenere, Rhian Davies, Leah Findlater, Peter Graf, Maria Klawe, Karyn Moffatt, Barbara Purves, Sarah Yang
This paper explores HCI research issues in the context of the Aphasia Project. Key issues include the problems of achieving effective design and evaluation for a user population with an extremely high degree of variance, and user-centered design for a user population with significant communication impairments.
Context-Aware Communication for Severely Disabled Users
Adriane B. Davis Melody M. Moore Veda C. Storey
The authors present a framework that integrates a rich profile of the user, a model of the user's environment, and actors on that environment. To test the validity of the framework, they develop a set of profiles and apply them in two different scenarios.
Web Usability and Age: How Design Changes Can Improve Performance
Ann Chadwick-Dias, Michelle McNulty, & Tom Tullis
The authors conducted two usability studies that included a total of 49 participants ranging in age from 20 to 82. The goal was to learn whether the authors could redesign the prototype to improve the performance of older adults. Performance improved significantly for both older and younger users.
How Universal is Good Design for Older Users?
This paper attempts to illustrate the way in which multiple considerations influence interface design decisions when designing for older users. The arguments are supported by examination of issues that arose during the design of a successful email system for older users.
Toward Achieving Universal Usability For Older Adults Through Multimodal Feedback
V. Kathlene Emery, Paula J. Edwards, Julie A. Jacko, Kevin P. Moloney, Leon Barnard, Thitima Kongnakorn, François Sainfort, Ingrid U. Scott
This experiment examines the effect of combinations of feedback on the performance of older adults completing a drag-and-drop computer task. Based on performance, future research should extend investigations to effectively integrate multimodal feedback into GUI interfaces.
Patterns For Encapsulating Interface Design Solutions for Older Adults
This paper suggests a framework for encapsulating good interface design for older adults which is based on rigorous experimental work and sets out the findings in the form of patterns, a representation which has already been used successfully in the domain of software engineering, and architecture.
Challenging Interfaces/Redesigning Users
Anna Dickinson, Roos Eisma & Peter Gregor
Piloot and SeeWord, developed for very different user groups, uncover some common barriers to computer use. Some solutions were specific to the target user group, which may suggest that strategies other than "user-centered design" will be most effective in developing inclusive systems in the future.
Countering Design Exclusion Through Inclusive Design
Simeon Keates and P John Clarkson
There is a need to design "inclusive" products to accommodate a wider range of capabilities and to develop metrics to assess the success of such products. The case for inclusive design is presented as a balance between the demands a product makes of its users and the users' capabilities.
Abstract User Interface Representations: How Well Do they Support Universal Access?
Shari Trewin, Gottfreid Zimmermann, Gregg Vanderheiden
This paper examines four XML languages for abstract user interface specification: UIML, XIML, XForms and AIAP. It discusses whether the high level architectures of these languages support the requirements of universal usability by allowing use of personal interfaces.
Theoretical and Architectural Support for Input Device Adaptation
Jingtao Wang, Jennifer Mankoff
Modern trends make the reliance on a mouse and keyboard problematic for a couple of reasons. The authors' solution is a tool that can be used to translate a user's input to a form recognizable by any Windows-based application.
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