Javier Bargas-Avila, Kasper Hornbæk
In recent years, HCI has been influenced by a movement known as user experience. Take a look at current job postings and you can’t help but notice that companies often look for “user experience specialists” (rather than “usability experts”) or “user experience designers” (rather than “interaction designers”). At conferences, an increasing number of papers describe “user experience” (rather than “usability”). The phrase user experience (UX) denotes new ways of understanding and studying the quality in use of interactive products, ways that represent a reaction against usability research and “traditional” HCI. UX researchers have argued that usability research is too focused…
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