Authors:
Donald Norman
To school or not to school, is that the question? Should you go back to school? Is experience enough? To me, the answer depends a lot upon the individual, a lot upon the goals. Basically, school will not offer much to those who are already skilled craft workers. But the field ought to be more than a craft. In a letter published in the May-June 2005 <interactions> (XI.3, page 14), I argued we are engineers, applying scientific knowledge, rules of thumb, and best practices to products and services. Schooling can be critical to move beyond craft; to be able…
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