Usability can no longer keep up with computing: The products are too complex, too pervasive, and too easy to build. And in our absence, users and engineers are beginning to take over the design process. Five trends demonstrate the growing gap between usability theory and commercial practice - the “new realities” of computing haven’t been truly embraced by the usability community. The trends are, at a minimum, making traditional usability more difficult, if not irrelevant in the new paradigm.
Click to read or download the entire article in the ACM Digital Library (Subscription Required - Learn more)









Excellent article. It beautifully expresses my increasing discomfort with classical usability practices and my claim that they should better be adapted to iterative development cycles, better leverage actual usage data (as opposed to lab measurements) and better be integrated with marketing.
[…] new issue of Interactions just came out, but I am still browsing through the May + June issue. Is usability obsolete? is another relevant and interesting article by Katie Minardo […]