The artifacts of interaction design permeate our daily lives as both consumers and professional users. From mobile apps to digital entertainment to social media, along with enterprise cloud applications and medical solutions, we experience the results of HCI in practice daily. The best of these solutions delight and engage us. Particularly in the consumer market, where users themselves make the purchasing decisions, bad designs can't survive because products won't sell and services won't be used if they don't meet user expectations. Insights At the same time, our mission-critical enterprise and infrastructure systems still suffer from significant usability defects.…
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