If design's buzzword of the early 2000s was UX, one of its buzzwords of the latest decade must be service design. Service design is gaining greater traction in HCI with the rise of the Internet of Things, cloud computing, social computing, and so on, which requires a systemic perspective beyond a person-to-technology interaction. The earnest appearance of service design in HCI is very recent, though. As a piece of evidence, over the past three years, there has been only one article in Interactions that takes service design as its main storyline . HCI and interaction design are inherently interdisciplinary,…
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