Authors:
Jonathan Ong
In the Philippines, content moderators, otherwise known as "digital janitors," work tirelessly to scrub filth, gore, and lewd photos off our social media. The country is one of the biggest hubs of outsourced content moderation work, an outgrowth of its call center industry—the largest in the world [1]. Unlike moderators in other major hubs such as India and the U.S., who mostly screen content shared by people in those countries, content moderators in offices around Manila evaluate posts from all over the world [2]. In spite of the psychological trauma of constant exposure to images of killings, beheadings, and…
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