Authors:
Gitte Lindgaard
Calls for novel user experience (UX) evaluation methods have been echoing through the HCI literature for several years. Although the traditional notions of effectiveness, efficiency, and satisfaction may not adequately capture all types of new interactive experiences, novel approaches would not necessarily render existing evaluation methods irrelevant. As Tom Stewart so aptly says, "Being pretty and engaging is not enough" [1]. Despite the proven longevity of traditional usability evaluation methods, the HCI literature still points to confusion about how UX, including usability, is and should be tested. One reason for this confusion is the undeniable distance between HCI research…
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