A failed launch. If you work in human-computer interaction (HCI) long enough, you'll experience one. It's inevitable that all of us, at one time or another, wind up working on a team that doesn't quite hit the mark. Design projects can fail for many reasons—some within the HCI professional's control and some not. The case study described here covers only a few, but it also brings up questions about larger themes that have been discussed in our industry for many years. Insights This case study concerns the public-facing website of a multi-state healthcare system headquartered in the Midwestern…
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