Bias and Mayhew have recently released an updated edition of their classic book, Cost-Justifying Usability. Given that the first edition was published prior to the widespread domination of the World Wide Web, this update is welcomeand perhaps even overdue. It includes four of the chapters from the first edition (all updated), plus 18 new chapters; the contributors are again prominent figures from the field of usability. If you are lucky enough to work for a company that completely understands the value of user-centered design methods, you may not find the book, or this review, useful. However, if you are…
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