Table of Contents
VOLUME XIV.5 September + October 2007
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In this issue
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In this issue
Jonathan Arnowitz, Elizabeth Dykstra-Erickson
We are proud to introduce this special issue on societal challenges guest edited by Manfred Tscheligi, a regular contributor and previous guest editor of last year's Gadgets issue. Software that promotes social behavior has a significant impact and is interesting in itselfthink YouTube, MySpace, Facebook, and the many other…
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Fresh: rant
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Don’t just stand there, do something! But don’t panic.
Jonathan Arnowitz
In one of our first special issues, guest edited by Pabini Gabriel-Petit, we asked, "Who owns the user experience?" The answer that came back was startling: not us. While we have been positioning HCI practitioners as owners of the user experience and responsible for it, that answer relegated us…
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Fresh: ask Doctor Usability
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Chain of command
Dr. Usability
Dear Dr. Usability, I recently interviewed at a company with a small design team, and they asked me where I thought user-interface work should report in the company. I have about five years of experience, and my team has mostly reported through the engineering management chain. Whenever there was…
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Fresh: Nuts and bolts
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What does AJAX mean for you?
Daniel Zucker
We have all heard a lot about AJAX. But aside from being a four-letter acronym, what is AJAX, and what does AJAX mean to you, the UI designer? This article is intended to shed some light on AJAX at an introductory level. AJAX stands for Asynchronous JavaScript and XML,…
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Forum: connections
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SwissCHI’s HCI education
Lothar Mueller
How It Started. In some Swiss universities, courses related to HCI are offered as part of a specific curriculum, e.g., design, computer science, or psychology. While it is good for students to come into contact with HCI themes, these courses have some inherent drawbacks: First, they usually look at…
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Forum: under development
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Turning the Rift Valley into Silicon Valley
Nathan Eagle
Graduating from Stanford University at the edge of Silicon Valley during the height of the dot-com bubble in 1999 leaves an indelible mark. As an increasing number of my classmates became overnight millionaires, virtually the entire student body was in a start-up frenzyat local bars it was more common…
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Forum: here's entertainment
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The design of emotionally engaging products
Dennis Wixon, August de los Reyes
In the last column, I gave an overview of the visionary company Harmonics and the inspirational game they createdGuitar Hero. This time August de los Reyes and I explore a revolutionary approach to the design of emotionally engaging products and the research tools needed to create them. Interestingly, this…
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Forum: timelines
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Meeting in the ether
Bruce Damer
If telephone, radio, film, and TV defined life in the 20th century, the virtual world is the one true new medium of the 21st. The virtual world combines aspects of all these earlier technologies creating something novel in human experience. This column is dedicated to a brief exploration of…
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Societal interfaces
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The importance of HCI for solving societal challenges
Manfred Tscheligi
Society is always facing challenges. Among these (to name a few) are issues like quality of life, health, security and other forms of protection, independent living, aging, working conditions, employment, environmental issues, education, closing the digital divide, and information access for all. All of these concerns influence people and…
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Ambient and pervasive technology
Anne Clarke
The development of ambient and pervasive devices and systems is gathering momentumrecent examples include the Whereabouts Clock [8] and digital jewelry [10]. These types of technologies provide new contexts for communication between users. The eSense project [3] is developing a systems approach for large-scale deployment of ambient technologies, based…
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Information and social support for semi-literate people living with HIV
Edwin Blake
Our team has been investigating how to use Virtual Environments (VEs) to support people living with HIV and AIDS since 2001 [3][4][5]. South Africa and other developing countries have an enormous shortage of trained professional people, and information and communications technology (ICT) can in some cases distribute scarce knowledge…
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Making public transport information accessible through ICT
Peter Raemy, Robert Ruprecht
Mass transportation has grown over the past few decades. Commuting by public transport is a phenomenon that seems to be spreading daily. In this context of travel, information has improved a lot. While there are fewer people physically present to produce information for lost travelers, there is much more…
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User experience design guidelines for telecare (e-health) services
Bruno Niman, Alejandro Rodríguez-Ascaso, Steve Brown, Torbjørn Sund
Telecare can be defined as the use of ICT to support the delivery of care directly to people outside of conventional care centers, such as hospitals or residential homes. A telecare system can be as simple as providing a person with the means to alert a remote care provider…
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Persuasion as an ingredient of societal interfaces
Manfred Tscheligi, Wolfgang Reitberger
The use of information and communication technologies (ICTs) to solve societal problems goes back to the pioneers of HCI. In his groundbreaking 1962 article "Augmenting Human Intellect: A Conceptual Framework," Douglas Engelbart states that his reason for bootstrapping human intelligence is the growing complexity and urgency of the problems…
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People: fast forward
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Am I pushing your buttons?
Aaron Marcus
Why does the one-button solution to life's challenges seem so appealing? Such simple, clear, consistent solutions appeal, perhaps, to the child in each one of us. More on that laterlet's first take a look at single-touch solutions in the marketplace. Recent advertisements for Staples, a U.S. office-supplies chain, emphasize…
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People: the well-tempered practitioner
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The problem with usability problems
Chauncey Wilson
A major goal for usability practitioners is to discover and eliminate usability problems from a product or service (without introducing new problems) within budget, time, and quality constraints. Making products more usable is laudable, but as a field, we have many rancorous debates about the definition of "usability problem."…
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Bridge the gap
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I see evidence of research…what about design?
Lynn Cherny
After holding many design and design-management jobs, I was taken aback at a recent interview when asked if I had more examples of design work in my portfolio. Never mind that I thought I had examples thereit wasn't enough. Yet I identify as an interaction designer, and I thought…
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Books
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Review of “Cost-Justifying Usability: An Update for the Internet Age (2nd ed.) by Randolph Bias and Deborah Mayhew, Editors,” Morgan Kaufmann, 2005, ISBN: 978-0-12-095811-5, $59.95
Stacey Sutton
Bias and Mayhew have recently released an updated edition of their classic book, Cost-Justifying Usability. Given that the first edition was published prior to the widespread domination of the World Wide Web, this update is welcomeand perhaps even overdue. It includes four of the chapters from the first edition…
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New & upcoming titles
interactions Staff
User Interface Design for Mere Mortals Eric Butow Addison-Wesley Professional, May 2007 ISBN: 0321447735, $49.99 Letting Go of the Words: Writing Web Content that Works Janice (Ginny) Redish Morgan Kaufmann, June 2007 ISBN: 0123694868, $49.95 Universal Usability: Designing Computer Interfaces for Diverse User Populations Jonathan Lazar, editor…
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Event planner
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Event planner
interactions Staff
September 3-4 COGAIN 2007 The Third COGAIN Annual Conference on Communication by Gaze Interaction Leicester, United Kingdom www.cogain.org/cogain2007 September 3-7 HCI 2007 21st Annual Conference of the British Human Computer Interaction Group Lancaster, United Kingdom www.bcs-hci.org.uk/hci2007 September 9-14 Mobicom/Mobihoc07 The 13th Annual International Conference on Mobile Computing…
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Rave
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Masters of our process
Jonathan Arnowitz, Elizabeth Dykstra-Erickson
Simply following a user-centered design process does not assure good design. Delivering a quality experience means understanding and articulating a good design practice. That means not just slavishly applying a process but critically engaging with the process, from problem articulation to designing, innovating, prototyping, and usability testing. Problem…
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