Blogs
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Critical waves
Deborah Tatar Posted: Mon, July 13, 2015 - 11:41:13
I have just been trying to figure out how to explain some of our design ideas inside the various ACM/CHI-ish communities in the upcoming paper-writing season. I have found that…
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Design by the yard
Monica Granfield Posted: Tue, June 30, 2015 - 10:34:26
Be a yardstick of quality. Some people aren't used to an environment where excellence is expected. — Steve Jobs How do you build a common language with which to communicate…
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Customers vs. users
Jonathan Grudin Posted: Wed, June 03, 2015 - 10:41:03
Perspectives on handwriting and digital ink in schools. Going through customers to reach users is a challenge as old as HCI. When computers cost a fortune, acquisition decisions weren’t made…
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Robots: Can’t live with them, can’t live without them
Aaron Marcus Posted: Mon, May 04, 2015 - 10:05:20
Robots, androids/gynoids (female robots), and AI agents are all the rage these days...or all the dread, depending on your views. (In much of the discussion below, I shall refer to…
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A matter of semantics…
Richard Anderson Posted: Tue, April 28, 2015 - 12:07:54
In 2005, I wrote a blog post entitled, “Is ‘user’ the best word?” followed a year later by “Words (and definitions) matter; however…” The debate about the words we use…
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Digital divides considered harmless
Jonathan Grudin Posted: Tue, April 21, 2015 - 8:00:16
The problem with early technology is that you get stuck with all this legacy sh*t. – Director of Technology at a leading private high school The impermanence of elevation differentials…
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Six lessons for service blueprinting
Lauren Chapman Ruiz Posted: Mon, April 20, 2015 - 8:38:39
Learning about customer experience, and how to leverage the service blueprint as a research tool, is essential for researchers and designers, as this will help them stay ahead in this…
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The Facebook “emotion” study: A design perspective would change the conversation
Deborah Tatar Posted: Sun, April 19, 2015 - 12:58:05
Jeff Hancock from Cornell gave the opening plenary at the 2015 CSCW and Social Computing conference in Vancouver last month (3/16/15). Jeff was representing and discussing the now infamous “Facebook…
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Designing the cognitive future, part VIII: Creativity
Juan Hourcade Posted: Wed, April 08, 2015 - 10:44:36
In the past decade there has been an increasing amount of interest in the HCI community on the topic of creativity. While it is not a process at the same…
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The future of work
Jonathan Grudin Posted: Tue, March 24, 2015 - 12:23:12
Some researchers and pundits predict that automation will bring widespread unemployment. This is unlikely. The shift of some labor to technology has been in progress for decades, but in the…