Aaron Shaw, Haoqi Zhang, Andrés Monroy-Hernández, Sean Munson, Benjamin Hill, Elizabeth Gerber, Peter Kinnaird, Patrick Minder
Social computing systems play an increasingly important role in helping individuals take collective action—that is, action taken by multiple people in pursuit of the same goal or collective good . Successful computer supported collective action (CSCA) connects crowds and communities of participants, lowers the cost of communication and deliberation, and helps to coordinate action, thereby enabling new forms of collaboration unimaginable a decade ago [2,3]. Despite the many successful and failed deployments of CSCA systems, there has been little systematic thinking about CSCA as a process or an integrated design problem. Existing systems focus on supporting particular parts of the…
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