"How can we make ourselves indispensable in the development process?" a young user experience (UX) researcher asked me during a class break. It's a question I get quite a lot when I teach. Most of us want to know that we are having a positive impact on the products and designs we work on. The first step in achieving this goal is to identify, and target our evaluations to, things that are likely to matter. UX research is essential to making sure that our products fit their users, but it is not possible to research all aspects of a…
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