Özge Subasi, Lone Malmborg, Geraldine Fitzpatrick, Britt Östlund
The tax office announces a new online tax-reporting system that integrates various accounts. They argue it saves time and money for everyone. However, the new service replaces a whole set of everyday practices and does not necessarily make it easier for everyone, especially not Emma. Emma, a retired florist, has always done the annual tax report manually. She would gather the tax forms, yearly income statements, receipts, and bank and mortgage statements. It used to take her only a Sunday afternoon to complete the forms using a pen and a calculator. She never received any complaints. Since the new e-government…
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