Table of Contents

VOLUME XIV.3 May + June 2007

  • In this issue
    • In this issue

      Jonathan Arnowitz, Elizabeth Dykstra-Erickson

      Welcome to the UX Management issue. Dan Rosenberg, senior vice president of user experience at SAP, provides a view of user-experience design in the American enterprise corporation. On the heels of CHI’s 25th anniversary, we’re pleased to offer a view of how HCI has been institutionalized. Incorporating HCI into the…

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  • Fresh: rant
    • Policies and practices

      Jonathan Grudin

      A long time ago, before the Internet or at least before the Web, when you heard about an interesting book, how could you order a copy? It helped to know who the publisher was, but you still had to make contact. If you knew where the publisher was located, a…

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  • Fresh: ok/cancel
    • Reporting structure

      Tom Chi, Kevin Cheng

      ©2007 ACM1072-5220/07/0500$5.00 Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the…

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  • Fresh: ask Doctor Usability
    • Hunting for patterns and contradictions

      Dr. Usability

      Dear Dr. Usability, How can we design an application that works for everyone? People are so different; I’m grappling with the issue of how to design for the perfect user experience. My product manager has asked me to create the iPod version of checkbook-balancing software—software so sexy it will make…

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  • Fresh: pushing the envelope
    • Sense and accessibility

      Fred Sampson

      Well into the first decade of this century, we are all, presumably, familiar with the impact of the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and WCAG2 (Web Content Accessibility Guidelines 2) on the design and implementation of computer hardware and software[1]. Testing our products for…

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  • Forum: under development
    • Can the mobile web bridge the digital divide?

      Stephane Boyera

      Since its creation by Tim Berners-Lee, the inventor of the Web, W3C’s mission has been to lead the Web to its full potential. Defining new, free, and open technologies for the Web; preventing fragmentation; and working toward a single space of communication and exchange, accessible by everyone from every device,…

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  • Forum: here's entertainment
    • Guitar Hero

      Dennis Wixon

      When was the last time you were inspired? When was the last time a product inspired you? When was the last time a history of a company inspired you? At the DICE conference this year, Alex Rigopolis, CEO of Harmonix, gave a truly inspirational talk about the history of his…

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  • Forum: timelines
    • An unlikely HCI frontier

      Richard Pew

      I left University of Michigan in 1974, in part because I wanted to begin a new research thrust in HCI. At the time, BBN Technologies (then Bolt Beranek and Newman) was an ideal place to accomplish this. It had a renowned staff in both computer science and cognitive psychology and…

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  • UX management
    • Introducing the 360° view of UX management

      Daniel Rosenberg

      Over the past decade many companies have formalized the role and function of a user experience (UX) team within their corporate structure. At the same time a significant number of user experience team managers have visibly risen on the executive ladder. Today I know of at least a dozen UX…

    • How to organizationally embed UX in your company

      Janice Rohn

      Whether UX has been part of the company for 10 days or 10 years, UX managers should continually work on strategies and tactics to raise the awareness of UX and embed it across the company. Rarely is UX considered as crucial to the success of the company as development or…

    • Working with c-level executives

      Jeremy Ashley

      As user experience professionals in management roles, we inevitably need to work with the top executives within our companies. User experience professionals have the skills and tools to contribute a unique and valuable perspective about a company’s customers and users, as well as the ability to translate this into meaningful…

    • What makes UX successful from the executive perspective?

      Kristin Desmond

      KD: Mark, tell me about your background in the software industry. MV: I have an M.S. from MIT, where I did research in the Media Lab. I started out in engineering and management roles at Intel, Borland, Red Pepper, and then PeopleSoft, after they bought Red Pepper. At Borland the…

    • UCD collaboration with product management and development

      Andreas Hauser

      Is the working model between your company’s user experience, product management, and development teams functioning perfectly? Have you already established a user-centered design (UCD) process that flows smoothly to create excellent products with every release? If you can answer “yes” to both questions, you probably don’t need to continue reading…

    • Defining the user experience function

      Jon Innes

      The most important decision that design managers make is how to structure their organization. Designs often reflect the structure of the organizations that create them. Unlike “art” or “pure research,” when designing a product or service in a business context, the user experience (UX) designer must consider divergent factors and…

    • Working with standards organizations

      Anna Wichansky

      In the late 1990s, I had the good fortune to be part of a significant joint effort between industry and government to create standards for usability testing. This was called the Industry Usability Reporting (IUsR) Project, and it was run by the National Institutes for Standards and Technology (NIST). My…

    • Managing UCD within agile projects

      Mark Detweiler

      The goals of this article are to share some insights from managing user experience (UX) professionals involved in software-development projects that follow an Agile development methodology, and to stimulate thoughts about ways to anticipate and address potential challenges that Agile approaches might pose for a UX director or manager. Over…

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  • People: the way I see it
    • The next UI breakthrough

      Donald Norman

      Want to know what I think the next UI breakthroughs will be? Here are two, both of which can be considered a return to fundamentals: Command line languages Physicality: the return to physical devices, where we control things by physical movement; turning, moving, and manipulating appropriate mechanical devices This column…

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  • People: fast forward
    • Big spaces, big lives, big challenges

      Aaron Marcus

      Web 2.0 initiatives are growing along the Internet highways like orchids in Hawaii. MySpace.com, the “next-generation portal” built around social networking, provides access to user-generated content for blogs, chat rooms, movies, music, music videos, classified ads, comedy, on-demand TV, and videos, along with access to games, horoscopes, jobs, MySpace instant…

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  • People: the well-tempered practitioner
    • Designing useful and usable questionnaires

      Chauncey Wilson

      Asking good questions and designing useful and usable questionnaires are core skills for usability practitioners. I often find myself disappointed by the poor quality of online, paper, and telephone questionnaires. Part of the problem might stem from a lack of training in questionnaire design—a complex topic—as well as the assumption…

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  • Books
    • Review of “Ambient Findability by Peter Morville,” O’Reilly Media, 2006; ISBN 0-596-00765-5; $29.95

      Gerard Torenvliet

      When I first picked up Peter Morville’s recent book, Ambient Findability, I was expecting—and hoping for—a companion to the earlier book he coauthored with Louis Rosenfeld. That book, Information Architecture for the World Wide Web, is a landmark in the history of human-computer interaction (HCI) that marks the birth of…

    • New & upcoming titles

      INTR Staff

      A Step-by-Step Guide to Usability Testing Peter P. Mitchell iUniverse, Inc., January 2007 ISBN: 0595422764 $13.95 Enhanced Visualization: Making Space for 3-D Images Barry G. Blundell Wiley-Interscience, February 2007 ISBN: 0471786292 $99.95 Introduction to Human Factors and Ergonomics for Engineers (Human Factors and Ergonomics Series) Mark R. Lehto,…

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  • Rewind
    • NordiCHI 2006: learning from a regional conference

      Jonathan Grudin

      NordiCHI 2006, Oslo, October—something new was in the air. Smiling, people remarked on it, not sure what it was. Not even the pleasantly surprised organizers could put their finger on it, but HCI research seemed to have changed in some subtle way. Some background information: Most specialized HCI conferences focus…

    • CHI2006

      Robert Jacob, Audrey Girouard, Leanne Hirshfield, Michael Horn, Orit Shaer, Erin Solovey, Jamie Zigelbaum

      Is there an emerging next generation of human-computer interaction? Or, rather, are there simply “a thousand points of light” of disparate and unrelated, innovative new developments? A wide-ranging group of top HCI researchers gathered to consider this at CHI 2006 in Montreal for what turned out to be the largest…

    • BELIV’06

      Enrico Bertini, Catherine Plaisant, Giuseppe Santucci

      Not every new visualization is useful. How can we better separate the wheat from the chaff, report the thrill or gauge utility? We organized BELIV’06, a workshop about evaluation in information visualization, to answer this kind of question. BELIV’06 was born from an acknowledgment of current methods’ limitations, and some…

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  • Event planner
    • Event planner

      INTR Staff

      May 8-12 WWW2007 16th International World Wide Web Conference Banff, AB, Canada www.www2007.org May 13-15 Pervasive 2007 The 5th International Conference on Pervasive Computing Toronto, Canada www.dgp.toronto.edu/conferences/ pervasive2007/index.phtml May 15-18 XTech 2007 European Conference for Developers, Information Designers and Managers Working With Web and Standards-based Technologies Paris, France http://xtech.expectnation.com/event/1 May…

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  • Rave
    • Web 2.0 and beyond

      Jonathan Arnowitz, Elizabeth Dykstra-Erickson

      We were recently asked why we remain unexcited about the latest capabilities on the Web-development frontier. It’s groundbreaking work! We can do things no one has been able to do before! We’re past “[skip intro]” for that Flash front end, and well in to the “real” Web experience. So why…

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