Table of Contents
VOLUME XVII.3 May + June 2010
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Welcome
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Business, culture, and society
Richard Anderson, Jon Kolko
Our cover story puts an explicit emphasis on what has been an implicit theme of interactions over the past two years: the desire to improve the world around us through interaction design. Hugh Dubberly, along with his co-authors Rajiv Mehta, Shelley Evenson, and Paul Pangaro, describes the necessity to…
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Human interfaces
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Natural user interfaces are not natural
Donald Norman
"I believe we will look back on 2010 as the year we expanded beyond the mouse and keyboard and started incorporating more natural forms of interaction such as touch, speech, gestures, handwriting, and visionwhat computer scientists call the 'NUI' or natural user interface." Steve Ballmer, CEO Microsoft Gestural interaction…
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Making face
Liz Danzico
From the time I woke to the time I sat down at my office desk this morning, I counted 24 different social interactions, both face-to-face and mediated by technology. Each one of these interactions required me to make an assumption or rely on known etiquette, in the absence of…
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The ubiquitous and increasingly significant status message
Bernard Jansen, Abdur Chowdury, Geoff Cook
Who would have thought that the status message would be one of the hottest features on the Web? This situation may be hard to conceive of, given the status message's humble beginnings as a simple, practical away notice in email applications and instant-messaging services. The status message has evolved…
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Back to the future
Ahmed Bouzid, Weiye Ma
On a Sunday afternoon a few months ago, we called the local number of a large national retail store to find out what time the store was closing. As expected, we were greeted by an automated interactive voice response (IVR) system that opened with the customary, "Thank you for…
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The role of culture and place
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Give man a fish and you’ll feed him for a day, teach him how to fish and…he will overfish
Jussi Impiö
I had arrived to Kisumu, Kenya, some hours earlier, and I was waiting for dinner in a two-table outdoor food joint by Lake Victoria, ice-cold Tusker (local beer) in hand. I have always liked the rhythm of this lakeside town. There were stars in the sky, and a fresh…
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Accessibility and public policy in Sweden
Jan Gulliksen, Hans von Axelson, Hans Persson, Bengt Göransson
Principles and guidelines will become more important, due to the development of accessibility policies and the harmonization with Europe. The Convention on Human Rights strengthens this trend. If designers and technologists do not follow and make use of this development, they will not win the competition for contracts in…
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Enjoying cultural heritage thanks to mobile technology
Maria Costabile, Carmelo Ardito, Rosa Lanzilotti
It was early October, after the first month of school, when my 12-year-old son came home and told me about something very interesting he had done that morning with his teachers and school-mates. They had visited the archaeological park of Monte Sannace, located about 40 miles south of our…
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Innovation in business
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Creating a user-centered development culture
Arnie Lund
"However beautiful the strategy, you should occasionally look at the results."Winston Churchill The Microsoft IT organizationincluding the division I'm increates the tool employees use to develop Microsoft's products, websites providing the connection between Microsoft and its partners, and solutions that support customers' needs when they use the products from…
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Collaborate to innovate?
Mark Hicks
Inspired by Lego's pioneering explorations into co-designCuusoothe "openness" Zeitgeist, and several of our own ad hoc co-design initiatives, Vodafone decided to probe more systematically into the possibilities of actively co-designing with our customers. Like in all great adventures, we set out with certain expectations but came out with a…
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The role of leadership in winning design
Don Fotsch
Three and a half years ago, I signed on as the leader/VP of user experience and design (UED) at PayPal, one of the undisputed Internet darlings of our time. PayPal wanted a leader with a strong design orientation along with a general manager's business acumen. I loved the business,…
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Social change
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Depth over breadth
Emily Pilloton
I have never been one to sit still and focus on one thing. In fact, most designers are fairly ineffective when it comes to singular taskswe seem to be both blessed and cursed with a unique form of attention deficit disorder in which we thrive under diverse and constant…
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Solving the world’s problems through design
Nadav Savio
"The only important thing about design is how it relates to people."Victor Papanek Emily Pilloton wants to change the world one step at a time through the transformative power of design. And she expects you to help. Pilloton is an industrial designer who, fed up with the crass commercialism…
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Interactions Cafe
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On language and potential
Jon Kolko
I'm enamored with the potential presented in our cover story, a piece by Hugh Dubberly, Rajiv Mehta, Shelley Evenson, and Paul Pangaro. The authors investigate healthcare, and startand endby analyzing the nature of the framing words used to describe the system. It is in this observation of framing, and…
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New things to learn
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Design challenge based learning (DCBL) and sustainable pedagogical practice
Eli Blevis
Design studio-style learning common in schools of design has much to recommend it. If you have ever worked at or attended a design school, you can imagine my shock when I started working at a traditional university and began to recall what it was like to teach and learn…
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Social participation in open source
Paula Bach, Michael Twidale
Can open source software save the world? Recently Brian Behlendorf, who helped found and develop the Apache Web server open source project and now sits on the Mozilla Foundation board, asked this question. He discussed how open source systems are being built to address some of the world's major…
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Intentional communication
Kristina Halvorson
Design and content. Content and design. It's impossible (and stupid) to argue over which one is more important than the otherwhich should come first, which is more difficult or "strategic." They need each other to provide context, meaning, information, and instruction in any user experience (UX). Despite this screamingly…
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Content strategy for everybody (even you)
Karen McGrane
Web content is the meat in the sandwich, not the icing on the cake. Too often, organizations build websites and then neglect the content, letting it languish, unread and unloved. Even during website redesigns, the editorial process gets short shrift in favor of building shiny new features and creating…
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Enticing engagement
Elizabeth Churchill
Human engagement A: Do you love me? B: Yes A: Will you marry me? B: Yes. Internet engagement A: Do you love us? B: click click click <Introduce new feature/offer> A: Do you love us now? B: click click click Internet disengagement A: Do you love us? B: click…
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